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Customer Service & Warranty

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New buyer guide

Please find your answers below:

Video Guide:

FAQs:

1. I don’t know this website well, how can I trust you?: Sign-in-China.com, launched online business for 6 years, already has customers from over 120 countries and areas. We are the lifelong member of ISA and SGIA, and the verified user of PayPal as well as approved by BBB certification.; Learn more about us from the following links:(The titles of following links to be translated only)
19th Reklama Pholygraf Trade Fair 2012
ISA International Sign Expo 2012
Exhibition of International Trade Fair for Visual Communication, Technology and Design in Düsseldorf, 2011
More

Buyers say:
John Hanmer from USA
Jackson, Andy and David from UK
Ben Wong from Thailand
Adam Fernanders from South Africa
JLuciano from Brazil
Adam Fernanders from Australia
More

2. How to pay? Can I use credit card?: You may use the following methods of payment: PayPal online payment, PayPal direct payment, credit card (through PayPal gateway, some areas may be restricted), bank transfer, and Telegraphic Transfer (T/T) payment and Western Union Payment.; For details, please refer to the following:
a) PayPal online payment
https://www.paypal.com/webapps/mpp/buying-online

b) PayPal direct payment (our PayPal account: lyh@chinasigns.cn)
https://www.paypal.com/webapps/mpp/make-online-payments

c) Credit card payment (through PayPal gateway, some areas may be restricted) https://www.paypal.com/us/webapps/helpcenter/article/?articleID=94038&topicID=11500008&m=TTQ

d) Bank transfer
https://www.paypal.com/us/webapps/helpcenter/article/?articleID=94040&topicID=11500008&m=TTQ
(Note: Please respectively click the links above, and, according to the English content on the web pages turned out, find the links of the same in your target language from PayPal, then replace the links above. If such links of target language content on PayPal are not available, remain the English links.)

e) Telegraphic Transfer (T/T) payment
(1) Place an order;
(2) Get the bank account information of Sign-in-China.com;
(3) Make the payment at the bank, and get the Payment Receipt;
(4) Send the Payment Receipt to service@sign-in-china.com;
(5) Receive the Tracking Number of your order;
(6) Wait for your order.

Bank transfer payment information:

BANK NAME:HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED

BANK ADDRESS:ROOM 2105, BJ1038, TREND CENTRE, 29-31 CHEUNG LEE STREET, CHAI WAN, HONG KONG.

BANK SWIFT CODE:HSBCHKHHHKH

BENEFICIARY NAME:CHINASIGNS INFORMATION (HONGKONG) CO.,LTD

ACCOUNT NUMBER:801165036838

f) Western Union Payment
Receiver’s First name: CHUNYING
Receiver’s Last name: LIU
Address: 4th Floor., Building No.8, Community No.12. Advanced Business Park, No.188 Western Road of the 4th Ring, Fengtai, Beijing.

3. How to calculate shipping cost.: Please click here to get the shipping cost, you can choose to ship either by express or by sea, please note that shipping cost by sea is an estimation, if there issurplus, we will send back to you or offset in your next order; andif there is shortfall, we will requestyou to make up. For an exactocean shipping cost, please send inquiry to inquiry@sign-in-china.com.

4. Is it safe to pay online? Will it occur any security problems concerning my personal information?: PayPal, the faster, safer ways to pay and get paid online, has worldwide 113 million active accounts, and supports 190 markets and 25 currencies. As a result, PayPal enables global commerce.; For details:

5. Why did my PayPal payment fail?: The main reasons of failures and solutions:; a) Confirm if your credit card requires verification:
https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=10568&m=SRE
b) Confirm if you have exceeded the limitation of maximum amount
https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=11516&m=SRE
c) Confirm if you have any other restrictions https://www.paypal.com/us/webapps/helpcenter/article/?articleID=94053&m=SRE

(Note: Please respectively click the links above, and, according to the English content on the web pages turned out, find the links of the same in your target language from PayPal, then replace the links above. If such links of target language content on PayPal are not available, remain the English links.)

If your order amount exceedsUSD$2000, we suggest you make payment via T/T Bank Transfer.

6. How can I know if it is paid successfully?: We will send you a payment confirmation email upon receiving your payment, and your purchase order in “My Account” will be categorized as “Paid”. If you use check or Telegraphic Transfer (T/T) payment, we will change the status of your order until your payment is confirmed, and then we will send you the conformation email.

7. How long can I receive the items?: Normally speaking, we will spend 1 or 2 days to prepare the order and if it requires longer time, we will inform you as soon as possible. The general shipping time will be 3 to 6 days. Therefore, under normal situation, you will receive the items in 4 to 9 days.And if you choose to ship by sea, generally the shipping time is between 10 and 30 days, depending on the consignee address.

8. How to receive my order? Is it safe during shipping?: For the items you purchased online, we will arrange international express delivery to ship and usually the carriers are FedEx, TNT, UPS, DHL, or EMS.
It shall be quite safe during shipping with substantial packing, and additionally, we will purchaseinsurance as a gift for your package.

9. How to obtain the tracking number of shipment? And how to contact the carrier (i.e. FedEx, TNT, UPS, DHL, or EMS.)?: We will send you the tracking number after shipping your items, hereby please keep on checking your email. You can directly contact the carrier (i.e. FedEx, TNT, UPS, DHL, or EMS.) by visiting their websites or call their local office.

10. How to return items and how about the warranty?: a). Changes & Returns:
The item can be returned under the following conditions:
1) There is found quality problem after opening the package.
2) The item is different from the order list.
3) There is obviously design flaw on the product.
4) The item is irreparably damaged during transportation.
5) Products can not be used because of design flaw.

Returned items are regarded as invalid under the following conditions:
1) The item still works even though there’s damage during transportation.
2) No claim is made up to 7 days after the customer has received the products.
3) The item is returned because of different color or packaging which has no effect to the product.
4) The returned item does not meet the conditions.
Note: 1) The returned item will only be exchanged with a same style item; If such item is out of stock, it is acceptable to exchange with other item from our website but in same value.
2) The returned item should be undamaged and in their original packaging.
3) Please provide the following information when returning the products: products’ names or codes, the problems encountered, and your order record.
4) The return transportation fee will be equally covered by both parties.

Returning procedure:
If a serious problem is found within 7 days of receiving the products, you should contact Customer Service and our staff will help you find a solution in 2 weekdays’ time.
Related links: http://www.sign-in-china.com/info/ChangesandReturns.html
b). Warranty:
For the items other than consumable products sold via www.Sign-in-China.com, we provide 12 months warranty after shipment. All the extra parts for equipment can be purchased from www.Sign-in-China.com. Further, for our VIP customers, the period of warranty shall be extended to 18 months.
For more information, please refer to “Customer Service & Warranty” on our website www.Sign-in-China.com
Related Links: http://www.sign-in-china.com/info/QualityWarranty.html

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www.Sign-in-Thai.com, It is the biggest online supplier of sign products in Thailand and specialized in providing One Stop Solution for customers to select AD equipments, AD consuming materials, sign exhibition products, etc. We have set up overseas branches in 6 foreign countries in order to provide better service for our customers all over the world. Our products cover all field of the AD and signage and all the products we supply are made in accordance with international quality standards as a result that, at present, we have more than 9,000 products online for sale. Since we implement the centralized purchasing, all the products are quoted with competitive prices and good quality.

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Customer Service & Warranty

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Customer Service & Warranty

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